Last Updated: October 15, 2025
We understand that schedules can change. To ensure we can accommodate all our clients, we require advance notice for cancellations and changes to appointments.
Appointments cancelled with at least 24 hours' notice will not incur any cancellation fees. You may reschedule your appointment at no charge or receive a full refund if payment was made in advance.
Cancellations made with less than 24 hours' notice will be charged 50% of the scheduled service cost. This policy helps us manage our schedule and compensates our therapists for the reserved time.
If you do not arrive for your scheduled appointment and have not contacted us to cancel, you will be charged 100% of the service cost. We reserve the right to require advance payment for future bookings.
You may reschedule your appointment without penalty if you provide at least 24 hours' notice. We will do our best to accommodate your preferred new date and time, subject to availability.
Your satisfaction is our priority. If you are not completely satisfied with your service, please inform us immediately or within 24 hours of your appointment. We will work with you to resolve the issue, which may include:
If we need to cancel or significantly alter your appointment, you will receive a full refund or the option to reschedule at your convenience.
If our therapist determines during consultation that a treatment is contraindicated for your health, we will offer alternative services or provide a full refund.
Gift certificates are non-refundable but may be transferred to another person. They are valid for 12 months from the date of purchase. Extensions may be granted in exceptional circumstances at management's discretion.
Package deals and membership programs have specific terms outlined at the time of purchase. Generally:
Retail products may be returned within 14 days of purchase with original receipt and unopened packaging for a full refund. Opened products may be exchanged for store credit if unused and in resalable condition.
Approved refunds will be processed within 7-10 business days to the original payment method. Please allow additional time for your financial institution to post the credit to your account.
We recognize that emergencies and exceptional circumstances occur. If you need to cancel due to illness, family emergency, or other serious situation, please contact us. We will work with you to find a fair solution.
To cancel or reschedule your appointment, please contact us by:
Cancellations are confirmed only when you receive acknowledgment from our staff.
If you have concerns about charges or refunds, please contact our management team at [email protected]. We are committed to resolving all issues fairly and promptly.
Qintoro SPA reserves the right to modify this Refund Policy at any time. Changes will be posted on this page and apply to appointments booked after the revision date.
For questions about our refund and cancellation policy:
Qintoro SPA
2 Bloor Street East, Suite 3500
Toronto, ON M4W 1A8
Phone: +1 613-922-9712
Email: [email protected]