Privacy Policy

Last Updated: October 15, 2025

1. Introduction

Qintoro SPA ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. We comply with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation.

2. Information We Collect

Personal Information: When you book appointments or contact us, we may collect your name, email address, phone number, mailing address, date of birth, and payment information.

Health Information: To provide safe and effective treatments, we collect information about your health conditions, allergies, medications, and treatment preferences.

Usage Data: We automatically collect information about your device, browser, IP address, and how you interact with our website through cookies and similar technologies.

3. How We Use Your Information

We use your information to:

Process bookings and provide spa services
Communicate with you about appointments and services
Process payments and maintain financial records
Ensure treatment safety based on your health information
Improve our services and website functionality
Send promotional communications (with your consent)
Comply with legal obligations

4. Legal Basis for Processing

We process your personal information based on:

Your consent when you book services or subscribe to communications
Contractual necessity to fulfill our services to you
Legal obligations including tax and business records requirements
Legitimate interests in operating and improving our business

5. Information Sharing and Disclosure

We do not sell your personal information. We may share your information with:

Service providers who assist with payment processing, email communications, and website hosting
Healthcare professionals if medically necessary and with your consent
Law enforcement or regulatory authorities when legally required

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations (typically 7 years for financial records), and resolve disputes.

8. Your Privacy Rights

Under Canadian privacy law, you have the right to:

Access your personal information we hold
Request correction of inaccurate information
Withdraw consent for marketing communications
Request deletion of your information (subject to legal retention requirements)
Lodge a complaint with the Privacy Commissioner of Canada

9. Cookies and Tracking Technologies

We use cookies to enhance your browsing experience. See our Cookie Policy for detailed information about the cookies we use and how to manage them.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

11. Children's Privacy

Our services are not directed to individuals under 16 years of age. We do not knowingly collect personal information from children without parental consent.

12. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated revision date. We encourage you to review this policy regularly.

13. Contact Us

For questions about this Privacy Policy or to exercise your privacy rights, contact us at:
Privacy Officer
Qintoro SPA
2 Bloor Street East, Suite 3500
Toronto, ON M4W 1A8
Email: [email protected]
Phone: +1 613-922-9712

Legal Information